Privacy Policy
Publication date: 14 September, 2026
This Privacy Policy explains how Clarenta Group Ltd. collects, uses, shares and protects personal data when you visit our website, contact us or otherwise interact with Clarenta. It also explains your data protection rights.
Different privacy notices may apply when Clarenta processes personal data in connection with a clinical trial, employment, a specific service or another activity. Where that is the case, the relevant notice supplements this Privacy Policy.
Who is responsible for your personal data
Clarenta Group Ltd. is the controller of personal data processed through this website and in direct interactions covered by this Privacy Policy.
Clarenta Group Ltd.
6th Floor, 25 Farringdon Street
London, United Kingdom, EC4A 4AB
Data protection contact: privacy@clarenta.com
A Clarenta group company may act as a separate controller, joint controller or processor for a particular activity. The relevant contract or privacy notice explains that role where applicable.
Who this policy applies to
This policy applies to personal data relating to:
- visitors to clarenta.com and people who interact with our online content;
- people who contact us about our services, partnerships, events or other business matters;
- current and prospective clients, suppliers, investigators, site partners and other professional contacts; and
- people who apply for a role through our website or contact us about employment.
Clinical trial participants receive study-specific privacy information that explains how their data is processed for the relevant trial.
Personal data we collect
Depending on how you interact with us, we collect:
- identity and contact information, such as your name, employer, job title, business address, email address and telephone number;
- information you provide in an enquiry, request for proposal, registration form, survey or other communication;
- professional and business information relating to an existing or prospective relationship with Clarenta;
- recruitment information, such as your CV, employment history, qualifications and information you provide during an application;
- marketing preferences and records of engagement with our communications;
- technical and usage information, such as your IP address, browser, device information, website activity and cookie identifiers; and
- records needed to protect our website, systems, people and business.
We usually collect personal data directly from you. We also receive information from your organisation, Clarenta group companies, professional contacts, service providers and publicly available professional sources where this is permitted by law.
How we use personal data and our lawful bases
We process personal data for the following purposes and lawful bases:
Responding to enquiries and discussing services
We use contact and enquiry information to respond to you, understand your request and take steps towards a contract. We rely on steps requested before entering into a contract and our legitimate interests in managing business enquiries and relationships.
Managing business relationships and delivering services
We use contact, professional and transaction information to manage contracts, communicate with clients and partners, deliver services, maintain records and administer our business. We rely on contract, legal obligations and our legitimate interests in operating and developing our business.
Marketing and events
We use contact details and communication preferences to send relevant business updates, invitations and information about Clarenta. We rely on consent where required and otherwise on our legitimate interests, subject to applicable direct marketing rules. You may opt out at any time.
Recruitment
We use application and professional information to assess candidates, communicate about opportunities and manage recruitment. We rely on steps requested before entering into a contract, legal obligations and our legitimate interests in recruiting and managing our workforce.
Operating, analysing and improving the website
We use technical and usage information to provide website functions, understand performance and improve the user experience. We rely on consent for non-essential cookies and similar technologies, and on our legitimate interests for strictly necessary operation, security and administration where permitted by law.
Security, compliance and legal claims
We use relevant information to protect our systems and business, prevent misuse, meet legal and regulatory duties, respond to authorities and establish, exercise or defend legal claims. We rely on legal obligations and our legitimate interests in protecting Clarenta and others.
Where we rely on legitimate interests, we consider the purpose, necessity and impact of the processing and balance our interests against your rights and expectations. Contact privacy@clarenta.com if you would like more information about this assessment.
Where providing personal data is required by law or contract, or needed to enter into a contract, we explain this at the relevant time. Without the required information, we may be unable to respond to a request, enter into a relationship or provide the relevant service.
Cookies and similar technologies
Clarenta uses cookies and similar technologies to operate and protect the website and, with your permission, to understand website use and provide third-party content. Non-essential technologies are used only after the required consent is received. You may change or withdraw your choices through Cookie Settings.
For details about the technologies used, their providers, purposes and duration, read our Cookies Policy.
Who we share personal data with
We share personal data only where needed for the purposes described above, including with:
- Clarenta group companies involved in the relevant relationship, service or business function;
- clients, partners, investigators and sites where sharing is necessary for an agreed activity;
- service providers that support our website, hosting, security, communications, customer relationship management, recruitment, events and other business operations;
- professional advisers, auditors and insurers;
- regulators, courts, law enforcement bodies and other authorities where required or permitted by law; and
- parties involved in a corporate transaction, subject to appropriate confidentiality and data protection measures.
Service providers acting on our behalf process personal data under our instructions and contractual requirements. We do not sell personal data or provide it to third parties for their own direct marketing.
International transfers
Clarenta operates through group companies and service providers in the United Kingdom, the European Economic Area and other countries. This means personal data may be transferred outside the country where it was collected.
Where a transfer is subject to data protection restrictions, we use an applicable adequacy decision or recognised safeguards, such as approved standard contractual clauses or the relevant UK transfer mechanism. We also assess and apply additional protections where required. Contact privacy@clarenta.com for information about the safeguard relevant to your personal data and how to obtain a copy.
How long we keep personal data
We keep personal data only for as long as needed for the purpose for which it was collected and to meet legal, regulatory, contractual, accounting and reporting requirements. We determine retention periods by considering the nature and sensitivity of the information, the relationship or activity involved, the risk of harm, applicable limitation periods and legal or regulatory duties.
Cookie and similar technology durations are listed in the Cookies Policy. Recruitment, clinical research and other specific activities may have separate retention information in the relevant notice. We securely delete or anonymise information when it is no longer required.
How we protect personal data
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. These measures include access controls, security monitoring, staff training, supplier requirements and procedures for managing security incidents. Access is limited to people who need the information for an authorised purpose.
Your data protection rights
Depending on the circumstances and applicable law, you have the right to:
- request access to your personal data and receive a copy;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal data;
- ask us to restrict processing;
- object to processing based on legitimate interests;
- receive personal data in a portable format where the right applies; and
- withdraw consent at any time, without affecting processing carried out before withdrawal.
Your right to object: you may object at any time to direct marketing. You may also object to processing based on legitimate interests because of your particular situation.
To exercise a right, email privacy@clarenta.com. We may ask for information needed to verify your identity and understand your request. Some rights are subject to legal conditions and exemptions.
Automated decision-making
Clarenta does not use personal data collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects. If this changes, we provide specific information about the processing and the rights available.
Children
This website is intended for professional and business audiences and is not directed at children. If you believe a child has provided personal data through the website, contact privacy@clarenta.com so that we can review and address it. Study-specific information applies where a clinical trial involves children.
Links to other websites
Our website contains links to websites operated by other organisations. Their own privacy notices apply when you visit those websites. We encourage you to review them before providing personal data.
Complaints
Please contact privacy@clarenta.com first if you have a concern about how we use personal data. You also have the right to complain to the Information Commissioner’s Office in the United Kingdom or, where the EU GDPR applies, to the data protection authority in the country where you live or work or where you believe an infringement occurred.
Information Commissioner’s Office: ico.org.uk/make-a-complaint
Changes to this Privacy Policy
We review this Privacy Policy regularly and publish updates on this page. Where appropriate, we also communicate material changes through the relevant channels. The date at the top of the policy shows when it was last updated.
Contact us
For questions, requests or concerns about personal data, contact:
Data Protection Officer
Clarenta Group Ltd.
6th Floor, 25 Farringdon Street
London, United Kingdom, EC4A 4AB
Email: privacy@clarenta.com